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This Privacy Policy explains how Windo collects, uses, shares, and protects information when you use our mobile apps, website, and related services (the “Services”).
1. Information we collect
Information you provide
- Account information: your email address, account identifier, and basic profile details received when you sign in with Apple, Google, or another supported method.
- Wellness information: your fasting protocol, fasting sessions, time zone, settings, and any hydration or weight entries you choose to record.
- Coach and support content: messages you send to Windo’s coach or support team, including any information you include in those messages.
- Purchase information: subscription status and transaction identifiers supplied by Apple or Google. Windo does not receive your full payment-card number.
Information collected automatically
We and our service providers may collect device and app information, IP address, operating-system and app version, language, time zone, crash or diagnostic data, security events, and feature-use information. We use this data to keep the Services reliable, secure, and understandable.
Optional connected services
If you choose to connect Apple Health, Health Connect, Google Fit, or another supported service, Windo accesses only the categories you authorize, such as weight or fasting-session data. You can revoke access in your device or connected-service settings.
2. How we use information
We use information to provide and sync your timer and history; personalize protocols and insights; authenticate accounts; process and restore purchases; answer support requests; maintain safety and prevent abuse; diagnose problems; improve features; comply with law; and send service messages. If you turn it on, we also send tips, progress notes, and offers by email, and you can unsubscribe from any email or in the app. We do not sell your personal information or use health and wellness information for targeted advertising.
3. AI-assisted features
When you choose to use an AI-assisted coach, the message you submit and relevant context—such as your active fast, selected protocol, and recent history—may be sent to an AI service provider to generate a response. Do not include information you do not want processed for that purpose. Coach responses are educational and are not medical advice or emergency services.
4. When we share information
We share information only as needed with providers that help us run the Services, including cloud hosting, authentication, database, storage, app-store billing, diagnostics, customer support, and AI processing. This includes Cloudflare (hosting, database, file storage, and AI request routing), Google (sign-in, Google Play, and the Gemini AI model), Resend (email delivery, only if you turn on tips and offers by email), and, depending on the features you use, Apple and connected health platforms. We may also disclose information when required by law, to protect users or the Services, or as part of a merger, financing, acquisition, or sale of assets. We do not share health data with data brokers.
5. Storage, retention, and security
Windo uses technical and organizational safeguards designed to protect your information, including access controls and encrypted network connections. No system is completely secure. We keep information for as long as your account is active or as needed to provide the Services, then delete or de-identify it unless a longer period is required for legal, fraud-prevention, accounting, or security purposes. Residual copies may remain temporarily in protected backups.
6. Your choices and rights
You can update certain information in Windo, manage connected-service permissions in your device settings, and manage subscriptions through the store where you purchased them. You may request access, correction, export, or deletion of your personal information by using available in-app controls or emailing joe@getwindo.app. We may need to verify your identity. Depending on where you live, you may also have a right to object, restrict processing, withdraw consent, or appeal a decision.
7. International processing
Windo and its providers may process information in countries other than the one where you live. Where required, we use legally recognized safeguards for international transfers.
8. Age limits
Windo is intended for people aged 13 and older. We do not knowingly collect personal information from children under 13. If you are under the age of legal majority where you live, use Windo only with the permission and supervision of a parent or legal guardian. If you believe a child under 13 has provided personal information, contact us so we can take appropriate action.
9. Changes and contact
We may update this policy as the Services change. We will post the revised version here and update the effective date; we will provide additional notice when required. For privacy questions or requests, email joe@getwindo.app.